frequently asked questions

Does www.consumercrafts.com accept orders from outside the United States?

Orders shipped to addresses outside the contiguous United States may be placed by contacting our Customer Service Department at 440-378-4889, by mail or by fax. We accept VISA, MasterCard, Discover and American Express for all international orders. International orders are shipped USPS and subject to additional freight charges. Once your order leaves our facility, ConsumerCrafts is not responsible for any shipping delays.

*Duties, fees or taxes assessed by customs are the responsibility of the recipient. All fees incurred including shipping and handling charges for rejected shipments will be charged back to the credit card used for order payment.

What happens if the item I want to purchase is out of stock?

The website will let you know whether an item is in stock or out of stock. If the item you’re looking for is out of stock please check back to the website often to see if it is In Stock or please contact customer service at 1-888-55-CRAFT

what are promotion codes and how can I obtain them?

www.consumercrafts.com appreciates your business and enjoys offering special deals or promotions to our customers. Some deals or promotions will come in the form of a Promo code which you can type in and enjoy:

Order Discounts
Shipping Promotions
Item Specials

You can find www.consumercrafts.com promotion codes on our site, or if you are a registered customer and would like to receive emails from us you will receive promo codes that way as well. Promo codes are available from other advertising outlets (magazine ads, online ads) if you have any questions on promo codes you can contact our customer service department.

What types of payment does www.consumercrafts.com accept?

We accept VISA, MasterCard, Discover, and American Express for web, phone or faxed orders. Payment by credit card, check or money order is accepted for orders mailed in. Payment must be in US funds.

*Payment must accompany your order. Purchase orders received without payment will not be processed. Only payments in US funds will be accepted. Ohio residents must add 7.75% sales tax to your order. Orders paid by check will be held 10 days before processing. Customers will be charged $30.00 for non-sufficient funds. To expedite your order we recommend using www.consumercrafts.com

How do I know that my orders and my personal information are “secure”?

What are my options for ordering?

Shop 7 days a week/24 hours a day at www.consumercrafts.com. Our customer service department is available Monday thru Friday from 9am-5pm, EST at 1-888-55-CRAFT (1-888-552-7238) or 440-378-4889. Please have your credit card # w/expiration date and Security/CVV code available when placing a phone order. When ordering please provide us with the complete item number; for example: item 06122-7-T1 (06122-7 is the item number, T1 is the color number) and the quantity you desire. You can fax your orders 24/7 to 440-238-0512.

Under what circumstances can I return products? How do I do a return?

return policy

Why do I need to create an account?

You are encouraged to create and account so you can receive:

Special Promotions
Save your shopping cart
Use your “Bead Box”
View your order history
Track your orders

How do I create an account?

Click on the “my account” section and follow the directions. If you have any questions you can contact our customer service department at 1-888-55-CRAFT.

I forgot my password. What do I do now?

If you forget your password, don’t worry. You will be required to email www.consumercrafts.com and we will send you your password.

If something is in my shopping cart and I leave the site and then come back, will my cart still contain the items I left in it?

Yes, if you are a registered user.

Is www.consumercrafts.com a wholesale or a retail site?

Retail, However if you are interested in some wholesale options please contact our customer service department at 1-888-55-CRAFT.

I have a tax exempt status in the state of (Ohio). Can I make my purchases tax free?

Not at this time

How do I stop receiving emails from you?

Please select the opt out option on a www.consumercrafts.com email or you can email our customer service department at customer_service@consumercrafts.com

How do I update my personal information?

You can update any of your personal information by logging into the ‘My Account’ portion of the website.

How can I contact you?

You can contact our customer service department from 9am-5pm (EST) Monday-Friday at 1-888-55-CRAFT

Are my credit card transactions secured?

Yes, our security is updated daily.

Do you take checks?

Yes, orders paid by check will be held for 10 days before processing. Customers will be charged $30.00 for non-sufficient funds. Payment by check will only be accepted on orders mailed in. Payment must accompany your order. To expedite your order we recommend using www.consumercrafts.com

Does www.consumercrafts.com produce a printed catalog or a physical retail location?

Currently we do not, Internet only. However, we will shortly be producing our catalog.

What is your shipping policy?

shipping policy

How long will it take to receive my order?

shipping policy

What is your backorder policy?

www.consumercrafts.com will not do backorders.

Can I pay for my purchase with something other than a credit card?

Yes, www.consumercrafts.com also accepts checks and money orders for orders mailed in.

What is “My bead box”?

The bead box is a place for you to put all of your favorite beads as you peruse the site. You can use it to compare beads next to each other. And, since the list is saved, you can come back to ConsumerCrafts.com at any time to purchase them.

How do I sign up to receive emails from www.consumercrafts.com?

Once you create an account you are eligible to start receiving emails from us.

What is your privacy policy?

DISCLAIMER:

All prices listed are subject to change without notice. Current pricing is available at www.consumercrafts.com. Infrequently, errors may occur in print or product renditions. All Rights Reserved. Trademarks are owned by their respective owners.


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